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Misc. FAQ's - Frequently Asked Questions
Even more Frequently Asked Questions
Content Ratings:    Beginner   |    Intermediate   |     Advanced   |      Developer

33 Questions and Answers were found:
My question isn't on here. How can I get help?  
Send email to support@martnet.com - maybe we can add your question to this site, too.

Do you offer DSL? No? Why don't you offer DSL anymore? 

Sorry, MartNet does not offer DSL or Cable Modem access. If you need something faster than v.90 56K dial-up, unfortunately you will have to choose another provider.

Due to several of them fouling up horribly, dropping connections frequently, and even occassionally going out of BUSINESS (this happened to us), we no longer offer any DSL service. We are however looking for a reliable DSL provider we can recommend.

That said, look for cable access in your area. The cable companies have the infrastructure already going right to your house... it's faster (usually, check stats) than DSL, more stable, and the modems look cooler =8).

Comcast and Time/Warner/AOL are busy buying up the cable world... go to www.home.com or www.roadrunner.comand see if your area's covered, or call your cable provider. Because of so many parallel techologies now offered (dialups, DSL, cable, wireless, and multiple providers of each), hunt about for what sort of specials they're having - they're going crazy trying to get subscribers. No contract, the cost is added to the comcast cable bill (if you have Comcast, which in the greater Philly area you probably do by now).

Some of our staff recently got @home and managed to wrangle free installation, 3 months free including free modem rental, and $40 bucks a month after that. Testing the connection at random times shows an average connection of 1.1Mbps. Yes, 1100k. Downloads clock in around 100-300k sustained transfer (so much depends on the remote system with downloads, of course).

Do you support MS FrontPage extensions?  
We do NOT support MS FrontPage extensions for several reasons. First, security: you have to give it root permission, and it has to be able to modify everyone's files. Second, we *do not* run software on our servers for which we do not have the source code. Microsoft does not hand out source code for their software, even to license-holders, and therefore we will not allow it to run on our system.

Do you support my favorite operating system?  
We distribute software packages for MacOS and have detailed instructions available for Windows95. If you use one of those three operating systems, we can support you in getting connected to us. If you use Linux or some other flavor of Unix, we will certainly be happy to offer helpful hints, but we don't have any preconfigured software to hand out.

Does Martnet support FDML files, or is that for Mac hosting only?    
.fdml (Form Data Markup Language) files are commonly used by NetCloak. NetCloak is a MacOS-only Application Hosting Solution. We run Linux on all of our shared hosting servers (and there is no planned Linux port of NetCloak.) So no, we don't support it, and yes, it is for Mac Hosting only.

How do I address an email in Netscape using the address book? 
  • From any Netscape Communicator window, click on the File menu, select New, and then select Message.
  • Click on the Address button to open the address book.
  • Highlight the address of the recipient, click on the To: button, and then click on OK.

Note: If you included a nickname for the recipient in the address book, you need only type the nickname at the To prompt and then press Enter. The complete e-mail address of the recipient will appear in the address box.

How do I book mark a site I haven't been to? 
Want to bookmark a webpage before you get there? Here's a neat and rarely used trick. If you see a link and think you may want to bookmark before you even visit it, right-click on the link, and select Add Bookmark in Netscape or Add to Favorites in Internet Explorer. Don't believe it? Try it and check for yourself.

How do I delete an address book entry in Netscape? 
  • Go to the Communicator menu and select Address Book.
  • Highlight the entry you want to delete and then click on the Delete button.

How do I edit an address book entry in Netscape? 

To edit an address book entry:

  • Go to the Communicator menu and select Address Book.
  • Double-click on the entry that you want to edit. The Card for Name window, where Name is the name of the person, will appear.
  • Edit the address card and then click on OK.

How do I find exact phrases in a search engine? 
One of the biggest complaints about search engines is that they often return too many irrelevant sites. One of the better search engines is HotBot (www.hotbot.com). It allows you to search for exact phrases with deadly accuracy. Try it. Go to HotBot, select the 'Exact Phrase' option, type in your phrase, begin the search and you should get dead-on results - or at least a good selection of links with much more relevance.

How do I get rid of the AOL auto-start pop-up when I connect to Martnet? 
This is a common problem for users who convert to Martnet from AOL. If you still have an AOL account active, and you try to connect with Martnet, a pop-up will open that reads: -- Your computer is connected to the Internet. Would you like to start AOL now? Yes No TIP: To turn off this message, select Auto Start Options from the AOL tray on the Windows taskbar. -- Unfortunately, there is usually no such item in the taskbar. Here's how to get rid of it. 1. Click on Start 2. Go to Settings 3. Click on Taskbar 4. Click on Start Menu Programs 5. Click the Remove button 6. Go down the list to STARTUP 7. Click the + on the left 8. Click on AOL TRAY Icon under STARTUP (should be indented here) 9. Click Remove 10. Click Close 11. Click OK 12. Click START, the ShutDown, then restart That should do the trick. AOL implemented this pop-up in version 5.0, so anything later will probably do the same.

How do I ping a server? (Win95/98/NT) 

While connected to the Internet or if you're connected to any networked system, open a MS-DOS window and type 'ping' then the address you wish to check.

ping martnet.com

This will show you how fast the connection is to the address. The measurement is usually in milliseconds (1000 milliseconds= 1 second). A ping time of 100ms to 300ms is really fast.

How do I save the results of a search? 
It's taken you dozens of queries in various engines, but you've finally found what you're looking for. To save you the time and frustration in repeating the process next time, just add the results of your search to your Bookmark or Favorite file. Some engines give you the option to save your search right on the results page. Study the page carefully to look for this option.

How long would it take to get an account set up?  
It's only as long as it takes to put your information into the database, and then run the scripts to set the new account. Don't forget to get the tech support number and the modem number before you get off the phone..

I had files in my directory and they are missing. Can you restore them?  
*ouch* that hurts. Well, if the files are missing due to a MartNet system error - eg, if it is our fault - you can write to support@martnet.com and ask us to restore them from our backups, and we may be able to do that. If you typed rm * by accident, no. We can't restore all the files that users accidentally delete, much as we feel your pain and would like to help. Sorry.

I have a shell account on home.martnet.com. My email froze, so I logged out, rebooted, and logged back on. Now my Inbox folder is "READ ONLY". I can't delete any messages from it. This has happened before and usually corrects itself within 5-10 minutes. But it has now been almost 20 minutes and it's still "read only". What's the reason for this?   
Use the 'ps' command to list any processes running (you may need to use 'ps -aux | grep USERNAME' to see processes still running in the old shell). There's probably still a copy of pine running, and the 'ps' command will show you this process, plus the ID of the process(es). Use the 'kill' command ('kill -9 IDNUMBER') to kill the old processes. You may also want to look into running 'screen' which creates a virtual terminal on top of your shell. If your connection drops for whatever reason, you can SSH back in and resume your screen session ('screen -r') and just pick up where you left off.

I have been reading online about Verizon's new email policy: "Verizon e-mail servers will not deliver any mail originated by Verizon customers unless they have an e-mail address that ends in verizon.net, bellatlantic.net, or a ''domain name'' corresponding to a World Wide Web domain hosted by Verizon." I have Verizon DSL. What's up with this?    
You can still use MartNet Hosting Services and your Virtually Hosted E-Mail to send mail which appears to come from your MartNet account (ie. YOURNAME@YOURDOMAIN.com ) with Verizon DSL or most other ISP's.
FIrst, make sure your OUTGOING MAILSERVER is set to YOURDOMAIN.COM (where YOURDOMAIN.COM is any domain of yours hosted here at MartNet.) You must check your email account first, then you can send your outgoing email. You will only be able to send mail for a short while after checking your mail.

NOTE: If you get an error such as "YOURDOMAIN.COM" (or whatever your outgoing mailserver is set to) COULD NOT BE CONTACTED; THE SERVER MAY BE DOWN or some similar medssage, Your ISP may be blocking ALL mail traffic to foreign mail servers (including ours.) Our mail server isn't down - you're ISP is blocking your access to it. Some ISP's do this in an attempt to slow the spread of spam (this method DOES NOT work...), or to force their ISP customers to also subscribe to their own Web Hosting Services. We recommend that you contact your ISP for assistance and/or to complain about this.

I have created some files that I want to use on my web site. The files work great until I upload them to my site at Martnet and a .bin is added to the end of the file name, and the files don't work. What gives?  
Sounds like you're using a Mac, and you have your FTP client (Fetch?) set up to automatically encode the file in MacBinary format before uploading. Find this option somewhere in your FTP program's preferences and disable it. Be sure to upload any binary files (ie: .jpg, .gif, .swf, .mp3, etc.) as raw data. You may be given the option at the time of upload.

I try to get to webmail via my domain, and I get a '404 page not found' error. What's wrong? 
The link yourdomain.com/webmail is case sensitive. "webmail" must be typed in lower case, or you will get an error message.

I was curious about setting up a mailing list for my MartNet Hosted Web Site. I was wondering, what sort of mail program do you use? Do you have any kind of included scripts for handling mailing lists? If not, what would you suggest would be appropriate for setting one up?    
MartNet does not maintain any sort of mailing lists, so we have no use for nor do we recommend any particular mailing list package.

HOWEVER, A number of our virtual hosting customers do use DadaMail (http://mojo.skazat.com). It is free, open source, simple to set up, and has a very nice, intuitive, Web based management interface. Setting DadaMail up if you choose to use it is your responsibility. Be sure to read the README.txt file that comes with the package and follow all instructions. Refer to the DadaMail web site and the MartNet Support Site (using your own custom CGI's at http://support.martnet.com/content.php?get=66) if you have any questions about how to set up DadaMail or any other CGI of your choosing.

There are only 3 settings in the CONFIG.pm file you need to set, and the rest can be configured from the Web interface (be sure to set permissions properly when uploading the files!) The path to the nesessary mail program is "/usr/lib/sendmail" which is DadaMail's default, so you don't even need to set that variable.

Is my Computer compatible with Netscape's Smart Update? 

SmartUpdate is compatible with:

Windows 95, 98, or NT
Windows 3.1
Macintosh PowerPC

Send me junk mail i want it please i dont wanna get rid of it i want junk mail i want it send me special updates on stuff i dont care wut you do just get me junk mail please!!! 
Special Offer! Buy the entire internet for the low low low low low low low not very high price of $34,432,234.47 when you click the special URL below to by the combination Viagra-alternative legal majirjuana substitute used by real estate moguls everywhere, when taking advantage of our HOT STOCK PICKS NOW used by our customers who MAKE $634,345 A DAY STUFFING ENVELOPES AT HOME which they acquired using our special Real Estate Secrets Guide, obtainable by sending your credit card number, exp date, and photos of your three hottest friends naked to our website featuring UNNATURAL SEX ACTS BY REAL AMATUERS WHO HAVE ALL increased their penis size by four million percent with the ALL NATURAL SOLUTION to getting out of debt WITHOUT A LOAN! Call now!

I think that pretty much covers all of 'em.

Someone just e-mailed me a virus and now it's taken over my computer and mailed itself to all my friends, and they're really ticked off. Then they Back-Orificed my machine and stole all my files. Now I have to reformat my hard drive and reinstall everything. Why did you let someone e-mail me a virus? 
The short answer is that YOU allowed a virus to infect YOUR computer.

Sorry to be the bearer of bad news, but you probably could have prevented the incident with a good commercial virus detection package that automatically updates it's virus definitions daily.

We recommend Norton Anti-Virus (www.symantec.com). It runs on all flavors of MicroSoft Windows, MacOS 7,8,9, and X (AKA NextStep 5), OS/2, Netware, Solaris, AIX, and AS400/OS. Bet you didn't know there were so many computing platforms out there, let alone viri that could wreak havoc on those systems, eh?

Please note that MartNet does not do any kind of virus scanning on our mail servers - the volume of mail that passes through our servers precludes us from checking every message AND such systems are prone to false alarms and flagging and deleting legitimate mail destined for our customers. Mail Server level virus detection systems are primarily designed to protect corporate Intranets which are connected to the Internet through a firewall.

We HIGHLY recommend that ANY computer user install a good virus detection software package on EVERY computer system they use, whether connected to the Internet or not, AND be sure to keep their software up to date (update virus definitions daily, or whenever you connect to the Internet for maximum protection.) Also be sure to back up all important data on your computer often, as NO virus detection software is 100% effective.

Also remember, while the vast majority of viruses affect systems running some version of MicroSoft Windows and are spread via E-mail these days, there are other ways to get a virus over the Internet, and there are known viruses that affect MacOS, LINUX (yes there ARE destructive Linux viri out there...) and just about every other modern Operating System, though these viruses are far less common. A good commercial virus detection program running on all your computers is the best way to prevent an infection, and good backups are the only way to guarantee complete recovery when a virus does slip past the detection software and infects your machine.

This FAQ sucks. Who is responsible for it? Can I complain?  
Well, I borrowed and modified this FAQ because frankly, MartNet needed one and someone else already did all the hard work for us (Hillary at Netaxs.) Also, I thought it might help some of our users, or at least be a source of amusement. If you hate it and want to flame someone, that should be me, Nick S so please don't flame Nik or support or anyone else - it isn't their fault. Note: Charles is also very guilty. His hair turned white writing out the support section.

What are the rules around here? I never got a copy! 
The basic rules are available online here . Please check them out and feel free to write in with comments or questions.

What do I do if a web page makes my screen's colors distort? 
This is sometimes caused by the way colors are "mapped" for display. If you're a Windows user, minimizing then restoring your browser will usually solve this annoyance. Mac users can use WindowShade to roll up then pull down the browser window. Mac users can even try switching between the Finder and your browser.

What do I do if I get disconnected and I'm right in the middle of a download? 
There's only one minute left on that 2 hour download and suddenly it's interrupted. Yikes!!! No need to pull out your hair. If you're using Internet Explorer 4.x you can resume the download from where it got stopped. Simply keep the download site in your browser window and reconnect to the Net. Your download will automatically resume and be completed in a few short minutes.

What exactly IS this FAQ? Why is it here? 
This is a list of questions that have been asked about on-line access in general. They have been posted here as an attempt to help people with problems get the answers they need. You may be special, but chances are you are not the first to experience a problem. Hopefully the answer to your problem is here. This is NOT the be-all end-all users' reference. More helpful info is available at http://support.martnet.com/

What is POP mail? 

Post Office Protocol (POP) is the original method used to access your e-mail. POP works by downloading all the messages in your Linux inbox to your PC or Mac.

This method works well if you primarily access your e-mail from one computer. If, however, you are using more than one PC or Mac, messages will be downloaded to both machines. Consequently, keeping track of which messages are on which computer can be difficult.

Another potential drawback to using POP is that if you selected the option of keeping a copy of your messages on the server as well as downloading them to your computer, then you must periodically log in to your Linux account to delete your messages. Otherwise, your disk quota may be exceeded. Still, POP offers an easy-to-use method for accessing e-mail for persons primarily using one computer.

What is PPP? 
Point-to-Point Protocol (PPP) is a communications method that allows you to use a modem and a telephone line to directly connect your computer to the Internet. With this protocol, you can browse the web, or access your Linux shell account.

What's the format for date/time for cron?  
There are six things, all seperated by spaces. For example, it might look like this: 01 3 4 * scriptname Each of those values is as follows: 1. minute of the hour, 00 to 59 2. hour of the day, 00 to 32 (military time) 3. day of the month, 1 to 31 4. month of the year, 1 to 12 5. day of the week, sun, mon, tue,.... 6. actual command to execute * an asterisk that matches all possible values, * a single integer that matches that exact value, * a list of integers separated by commas (no spaces) used to match any one of the values * two integers separated by a dash (a range) used to match any value within the range.

Which side of the toliet paper should face out? 
A much debated question.. Drnick sez: The flap faces out. I ***0red Miss Manners. Justin: Ann Landers has no clue, the flap faces out. Rob: As long as there is toliet paper, it doesn't matter. Professor: Wow, toliet paper is cool! Charles: the toliet paper is half empty.

Why doesn't my backspace key work?  
This is generally a user configurable item in your terminal emulation software and/or your .login file. This means you need to coordinate your terminal software to your stty erase command. The default value of the stty erase setting here is ^? Make sure your terminal software is set to vt100 or vt102. If you are using the slipdisk.exe software, a helpful user suggests that in addition: The trick is to set the selection for the backspace key to 'DEL' not 'BS' ; then the backspace key works (but not the delete key). How: Choose Settings (menu bar) Then go into Default (or Current) Settings Go into Keyboard folder and choose the 'DEL' radio button instead of the 'BS' button.

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