UPDATE:We have contacted Comcast and have been removed from the blacklist. We now have an open dialogue and contact with a Comcast representative and will hopefull be able to avoid this problem in the future. If your mail is blacklisted again, please email us at support@martnet.com and we will now be able to more quickly respond and deal with any problems that may arise with Comcast.

Currently, customers with websites and email addresses hosted on our primary webserver, www1.martnet.com, are unable to send email to any Comcast.net addresses, as we have been placed on a Comcast "blacklist".

This problem is ongoing and has been happening for several weeks now. We have tried on numerous occasions to contact Comcast via email, phone, and their many online forms. The only responses we have gotten are vague automated email messages that say "most of the email" received from our mail servers is spam. This is blatantly false and they have ignored our repeated requests to be removed from their blacklist and have ignored our requests for their help by giving us examples of these "spam" emails that are coming from our servers. Our phone calls go directly to a voice mail drop box where they say that "due to the high volume of calls", their normal 24 hours response time may be longer. This problem is not isolated to just MartNet. A google search for "comcast blacklist" turns up hundreds of links about many other major ISP's being blocked.

A few years back we had a similar problem with AOL. We were able to contact their abuse department by phone and speak to a live technician within minutes. We set up a relationship with them where they would send us a copy of every email that came from our servers that was marked as spam and since this system was set up, we have not been blocked by AOL again. We can only hope comcast will change their policies to work with other providers like AOL has.

We have no ETA of when this problem with comcast be resolved. We will keep trying to contact them in any way possible and we anxiously await their response. Keep reading this site for more updates.

UPDATE - JULY 5, 10PM EDT
Our network provider has swapped out a faulty network card in a core router. We are closely monitoring the network and connectivity to all major backbones. At this time, the issue appears to be fixed. We will continue to monitor our network and our providers' networks.

We are currently experiencing latency issues (slowdowns) with the network(s) going to our core servers. We have verified the problem is NOT with any MartNet servers or equipment, but within the peering facility in Philadelphia where the MartNet core servers provide.. We are working with our network providers to resolv the issue. This only effects some users and we are working with our bandwidth providers to isolate and solve the issue. All servers are up. If you experience delays or errors using MartNet services, please retry. Updates will be posted to this site.

On SATURDAY, JULY 9th at 9PM EDT will be doing
a major software upgrade on our primary web server, www1.martnet.com.
We have a maintence window of about 1 hour but we are only
expecting about 15 minutes of actual server downtime. We are doing this
upgrade to install some fantastic new software and to get rid of some
old, obsolete software to make our server an ever smoother running
system.

****** WE WILL BE UPGRADING OUR SPAMASSASSIN SPAM FILTERING SYSTEM. If you use Bayes Filtering you will need to re-train your filter, as the new version is not comatible with the old version. If you use the auto-learn function this will happen automatically, but some spam may now be filtered as the system is retrained. *******

*** During actaul server downtime, all mail will be qeued in
our mail server so no mail will be lost

*** Dial up connections will remain the same. If you are
dialed in during the upgrade, or dial up during the downtime,
you connectiong to the internet will be unaffected.

*** All of your files will remain intact and the same as they
were before. As usual, we have extensive back up procedures
and we will backing up all files before we do any upgrade.
We have been doing extensive testing of all the major technologically heavy sites at MartNet to make sure that this upgrade goes as smoothly as possible, with minimal service inturruption.

UPDATE:
The upgrade has been completed, with no problems. Total downtime was under 15 minutes. All tests have been completed successfully. If you have any problems or questions, please contact MartNet Customer Care. At this time, we are monitoring the server, but consider the upgrade finished and a spectacular success.

On SUNDAY, JUNE 19tht at 7PM EDT
We will be doing a major software upgrade on our primary dail up and mail services server, home.martnet.com.
DIAL-UP SERVICE WILL NOT BE INTURRUPTED DURING THIS UPGRADE, BUT MAIL and LOCAL WEB SERVICE (including this site) WILL BE INTURRUPTED.
We have a maintence window of about 1 hour but we are only
expecting about 15 minutes of actual server downtime. We are doing this
upgrade to install some fantastic new software and to get rid of some
old, obsolete software to make our server a smoother running
system.

*** During actaul server downtime, all mail will be qeued in
our mail server so no mail will be lost

*** Dial up connections will remain the same. If you are
dialed in during the upgrade, or dial up during the downtime,
you connectiong to the internet will be unaffected.

*** All of your files will remain intact and the same as they
were before. As usual, we have extensive back up procedures
and we will backing up all files before we do any upgrade.
We have been doing extensive testing of all the major technologically heavy sites at MartNet to make sure that this upgrade goes as smoothly as possible, with minimal service inturruption.

At 9:00 PM on DECEMBER 1ST 2004, our technitions were dispatched for an emergency repair to replace a faulty disk on our primary web server WWW1.MARTNET.COM. We are currently in the process of mirroring the data from the problem disk and will be rebooting the server shortly. All services have been suspended as to not lose any data during the transfer to the new disk. The downtime should only last about 1-2 hours. No mail will be lost during the repair and it will be delivered after the server has been rebooted.

UPDATE: The server has been rebooted and all services have resumed as normal. If you experience and problems, please contact us at support@martnet.com

UPDATE - NOVEMBER XX, XX AM : Server hardware is now upgraded and it is operating as normal. If you experience any problems, please contact support@martnet.com

On NOVEMBER 8, at 10PM EST, we will be preforming a major hardware upgrade to our primary dial up customer server, HOME.MARTNET.COM. We have a maintence window of about 2 hours but expect the actual server downtime to be much less. We're doing this upgrade to prepare for future expansion and to give the server an extra power boost.

*** During actual server downtime, all mail will be queued in our mail server so no mail will be lost.

*** All of your files will remain intact and the same as they were before. As usual, we have extensive back up procedures and we will backing up all files before we do any upgrade.

*** If you have a dial up connection, it will remain the same. If you are dialed in during the upgrade, or dial up during the downtime, your connection to the internet will be unaffected.

Some customers may be experiencing problems when connecting to Philadelphia area dial up numbers. Busy signals and problems with connecting are some of the symptoms. The problems are intermittent and out dial up provider has informed us that the problems will begin clearing up soon.

UPDATE: The problem has cleared up and the dial up numbers appear to be working normally

We are currently rebooting www1.martnet.com for some unscheduled maintenance. The server is in the process of rebooting and should be back up shortly. All mail is being queued in the backup mail servers and will be delivered as soon as the server comes back up.

UPDATE: The server is back and all queued mail is being delivered. We are investigating the problem and closely monitoring the server.

We recently received this notice from our dial up provider:

On August 2nd, 2004 we will be moving all numbers that currently reach our 002-Philadelphia site and pointing them to our 149-Dover site. Customers will experience disconnects and fast busies when using these numbers during the scheduled maintenance. Maintenance is expected to last most of the business day.

This means most of our dial up numbers in the Philadelphia may be inaccessible during day. We apologize for the inconvenience.

On TUESDAY August 10th, at 12:00PM EST, we will be performing some upgrades to our primary hosting mail server, WWW1.MARTNET.COM. We have a maintenance window of about 15 minutes while we reboot the server.

*** During actual server downtime, all mail will be queued in our mail server so no mail will be lost.

*** If you have a dial up connection, it will remain the same. If you are dialed in during the upgrade, or dial up during the downtime, your connection to the internet will be unaffected.

UPDATE: Server upgrade was a success. Total downtime was under 5 minutes. If you encounter any problems please email support@martnet.com

On MONDAY July 26th, at 2:00PM EST, we will be performing some upgrades to our primary dial up mail server, HOME.MARTNET.COM. We have a maintenance window of about 15 minutes while we reboot the server.

*** During actual server downtime, all mail will be queued in our mail server so no mail will be lost.

*** If you have a dial up connection, it will remain the same. If you are dialed in during the upgrade, or dial up during the downtime, your connection to the internet will be unaffected.

UPDATE: Server upgrade was a success. If you encounter any problems please email support@martnet.com

WWW1.MARTNET.COM, the primary mail and web server for Virtual Hosting customers, and HOME.MARTNET.COM the primary mail and web server for dial up only customers will be rebooted at 11 PM EDT, TUESDAY, APRIL 20th, 2004. The reboot is necessary for some software upgrades to take effect, and the systems should be down for no more than 10 minutes.

UPDATE
All servers were rebooted successfully, and total downtime was about 5 minutes per server.

On THURSDAY, APRIL 15th at approx 2:00 PM EDT, we will be rebooting our gameservers masterblaster.martnet.com, unicron.martnet.com, and shockwave.martnet.com. This is routine maintenence and total sever downtime should only be about 5-10 minutes.

UPDATE
All servers were rebooted successfully, and total downtime was about 5 minutes per server.

It has come to our attention that there is a new virus/worm making the rounds called "Beagle.J". It is another strand of the "Beagle" worm that has been plaguing the internet for the past few weeks.

You may receives messages that look something like this:

From: staff@martnet.com
To: sales@martnet.com
Subject: Email account utilization warning.

Dear  user of  e-mail server "Martnet.com",

Some of our clients complained  about the  spam  (negative e-mail content)
outgoing from your e-mail account. Probably, you  have  been infected by
a  proxy-relay trojan  server. In order  to  keep your computer  safe,
follow the instructions.

Further details can be  obtained from attached file.

The Management,
    The Martnet.com  team                          http://www.martnet.com 

This email is NOT FROM MARTNET.
The MartNet staff will never send an email to a customer with an attachment. If you receive a message similar to this, or any message with an attachment that appears to being coming from MartNet or "staff@YOURDOMAIN.com" DO NOT OPEN THE ATTACHMENT. Delete the email immediately.

To remove this particular virus you can check this page for more details and removal tools.

http://securityresponse.symantec.com/avcenter/venc/data/w32.beagle.j@mm.html

As always, we recommend purchasing and installing anti-virus software, such as Norton Anti-Virus. Also, we recommend keeping the virus definitions in the software as up to date as possible. Most anti-virus packages have a built in feature that allows you to update the definitions automatically over the internet to keep you protected from any new virus outbreak.

The MartNet Customer Care Center will be CLOSED on:

• Monday, February 16th (Presidents Day)

We will still be offering support for all services via email at support@martnet.com

Affected server: www1.martnet.com

UPDATE
The server has come back up, and we have made some changes to our spamassassin configuration to help cut down the load. The spam filters are fully functional, and we will be closely monitoring the server and adjusting spamassassin settings further if necessary.

Around 7:30PM we started to experience a system slowdown. Our theory is that this is due to an overloading of our spam filters related to the heavy volume of email coming from the spread MyDoom virus. We had to perform an emergency reboot of our server and are now waiting for it to restart.

All incoming mail is being qeued while the server is down and will be delivered when the server comes back up.

On WEDNESDAY JANUARY 28, 2004 at 7:30PM we will be perfoming some server maintenence on our primary webserver WWW1.MARTNET.COM. Total downtime should be about 15 minutes. All mail will be qeued during the downtime and will be delivered after the server is rebooted. Dial up services will not be affected.

On TUESDAY, JANUARY 6 at approx 2:00 PM EST, we will be rebooting our gameservers masterblaster.martnet.com, unicron.martnet.com, and shockwave.martnet.com. This is routine maintenence and total sever downtime should only be about 5-10 minutes.

We apologize for the short notice, but this reboot was necessary to fix a new and serious exploit, and so we wanted to complete the upgrade ASAP to protect the security and stability of all our servers.

UPDATE
All servers were rebooted successfully, and total downtime was about 5 minutes per server.

www1.martnet.com, the primary mail and web server for Virtual Hosting customers, will be rebooted at 1 AM EST, WEDNESDAY JANUARY 7, 2004. The reboot is necessary for some software upgrades to take effect, and the system should be down for no more than 10 minutes.

UPDATE
The server was rebooted successfully. Total downtime was under 5 minutes.

home.martnet.com, the primary mail and web server for Dial-up Only customers, will be rebooted at 1 AM EST, WEDNESDAY JANUARY 7, 2004. The reboot is necessary for some software upgrades to take effect, and the system should be down for no more than 10 minutes.

UPDATE
The server was rebooted successfully. Total downtime was under 5 minutes.

The MartNet Customer Care Center will be CLOSED on the following days during the holiday season:

• Wednesday, December 24th (Christmas Eve)
• Thursday, December 25th (Christmas Day)
• Friday, December 26th (Boxing Day)
• Wednesday, December 31st (New Years Eve)
• Thursday, January 1st (New Years Day)

We will still be offering support for all services via email at support@martnet.com

UPDATE: The problem has been resolved and routing is resuming as normal. Please email support@martnet.com if you experience any further problems.

We are currently experiencing routing problems on our Philadelphia area dial up POP. Users are experiencing routing and authentication problems when trying to get online. This is affecting most, 215, 610, 484 and 267 area code numbers. All customer servers are operating normally including email and web services.

If you need a semi-local number, try the Camden, NJ number - 856-412-7010 or North Hampton, PA 484-271-2040 (toll charges may apply) or any of other nationwide dial ups.

Here are the reports we have recieved from our dial up provider:

At 22:53 on 2003-12-15 the following was posted to Network Alerts:

Problem : Loss of routing
Location: 002 - Philadelphia, PA
Status  : Completed
Event   : 

Detailed Description:

Working with our provider they were able to replace a failed cross connect
which resolved the loss of routing to our 002 - Philadelphia, PA popsite.  We
will continue to monitor this site for further issues.  \

At 18:29 on 2003-12-15 the following was posted to Network Alerts:

Problem : Loss of routing
Location: 002 - Philadelphia, PA
Status  : Ongoing
Event   : 

Detailed Description:

The trouble has not yet been isolated by our provider.  We are continuing to
work with data provider technicians to isolate and correct the loss of routing
to the Philadelphia POP site. At this time we can not offer an ETR. However we
will continue to post updates as available.

--------
At 12:51 on 2003-12-15 the following was posted to Network Alerts:

Problem : Loss of routing
Location: 002 - Philadelphia, PA
Status  : Ongoing
Event   : Major problem with the Network  

Detailed Description:

We are currently experiencing a loss of routing to the 002 - Philadelphia pop
site.  We are working with data provider technicians however we can not offer
an ETR at this time.  We will post all updates as available.

UPDATE
The server was rebooted successfully. Total downtime was under 5 minutes.

www1.martnet.com, the primary mail and web server for Virtual Hosting customers, will be rebooted at 3 AM EST, WEDNESDAY DECEMBER 17, 2003. The reboot is necessary for some software upgrades to take effect, and the system should be down for no more than 10 minutes.

UPDATE
The server was rebooted successfully. Total downtime was under 5 minutes.

home.martnet.com, the primary mail and web server for Dial-up customers, will be rebooted at 3 AM EST, WEDNESDAY DECEMBER 17, 2003. The reboot is necessary for some software upgrades to take effect, and the system should be down for no more than 10 minutes.

On TUESDAY, DECEMBER 16 2003 at approx 12:00 NOON EST, we will be rebooting our gameservers masterblaster.martnet.com, unicron.martnet.com, and shockwave.martnet.com. This is routine maintenence and total sever downtime should only be about 5-10 minutes.

UPDATE
All servers were rebooted successfully, and total downtime was about 5 minutes per server.

Update: Phones are now active and our support office is back in full working order. At around 11:30 PM, Tuesday December 9th a fire broke out in the building where the main MartNet offices are located. Fire damage was minimal (none in the MartNet office) but there was some water damage throughout the building from the sprinkler system
No MartNet services were affected by this fire

We are having some problems with the main support phone line but are trying to have them working by morning. Martnet customer support should operate normally, however, the clean up of our office may cause some minor delays from our support staff. We thank you for your patience.

UPDATE: Server was rebooted succesfully. Downtime was approx. 3 minutes, On WEDNESDAY, DECEMBER 3, 2003 at 11:30PM, www1.martnet.com, the primary mail and web server for Virtual Hosting customers, will be rebooted. We are doing some scheduled maintenence and have a downtime window of about 15 minutes.

Dial up services will not be affected and all mail will be qeued, so no mail will be lost during the reboot.

At approximately 9:30 AM Monday (11/24/03) We experienced some problems with our primary web hosting server WWW1.MARTNET.COM.

UPDATE 3:45PM - The server is back up and all qeued mail is being delivered now. We have believe we have isolated the problem that cause today's disk problems and partially some of the problems from a few weeks ago.

UPDATE 2:41PM We are experiencing filesysyem corruption in our hard disks. The repairs are lengthy and we do not have an ETA. All mail is being qeued in our backup mail server, so no mail is being lost. Also, in the case of major disk failure (which we do not anticipate) we have quadruple redundant backups of all files. We are trying to repair the main disk now, and we are sorry this is taking so long. We realize that this is a major inconvience and we will have the server up as soon as possible.

UPDATE 12:45PM The problems are taking longer than we had anticipated to repair. We have a current new eta of 30-40 minutes UPDATE

UPDATE: 11:10AM Our techs have isolated the problem and are repairing it now. The seems to be some corruption in the file system and the repair should take 20-40 minutes.

Update: We have contacted AOL. The issue has been resolved. If you experience any further problems. please email support@martnet.com.

Some of our users have been experiencing problems sending email to aol users. They are receiving this messages similar to this:

     **********************************************
     **      THIS IS A WARNING MESSAGE ONLY      **
     **  YOU DO NOT NEED TO RESEND YOUR MESSAGE  **
     **********************************************

 The original message was received at Tue, 18 Nov 2003 11:12:27 -0500
 from pool-XXX-XXX-XXX-XXX.phil.east.starnet.com [XXX.XXX.XXX.XXX]

    ----- The following addresses had transient non-fatal errors -----
 

    ----- Transcript of session follows -----
 ... Deferred: Connection reset by
 mailin-04.mx.aol.com.
 Warning: message still undelivered after 4 hours
 Will keep trying until message is 1 day old

The Deferred message means that the mail is being delayed by the remote mail server and will be delivered at a later date. It appears that one of the AOL mail servers may be having problems, so mail is delayed when sent through it. The mail is getting delivered to the end user, it just takes a little longer. This is an AOL issue and should be resolved soon. We have no ETA.

At approximately 8:30 AM THURSDAY (11/05/03) We experienced some problems with our primary web hosting server WWW1.MARTNET.COM.
The server is being rebooted and should be back up in a few minutes.

UPDATE: 10:55. The server is back up and functioning normally. We experienced a disk failure on the main drive but we were able to swap drives with a second mirrored hard drive. The second drive is an exact duplicate of the main drive and was last synced at around 3:00AM. If you are missing any files, please contact our support department with the exact locations and filenames of the files. We still have the main drive and may be able to recover some files.

*** During actual server downtime, all mail was be queued in our mail server so no mail should be lost.

UPDATE: Server was rebooted, a new backup disk was added and downtime was less than 10 minutes.

On November 6th 2003, at 4:45PM, we will be performing some maintenance on our primary web hosting server, WWW1.MARTNET.COM. We be replacing one of the backup hardrives. We have a maintenance window of about 15 minutes while we reboot the server.

*** During actual server downtime, all mail will be queued in our mail server so no mail will be lost.

*** All of your files will remain intact and the same as they were before. As usual, we have extensive back up procedures and we will backing up all files before we do any upgrade.

*** If you have a dial up connection, it will remain the same. If you are dialed in during the upgrade, or dial up during the downtime, your connection to the internet will be unaffected.

UPDATE - 2:15AM EST We delayed the server reboot until 2:10AM EST. Server reboot was successful and without incident. Total system downtime was under 2 minutes.

On OCTOBER 28th, at 11:30PM EST, we will be performing some minor maintence on our primary web hosting server, WWW1.MARTNET.COM. We have a maintence window of about 15 minutes while we reboot the server.

*** During actual server downtime, all mail will be queued in our mail server so no mail will be lost.

*** All of your files will remain intact and the same as they were before. As usual, we have extensive back up procedures and we will backing up all files before we do any upgrade.

*** If you have a dial up connection, it will remain the same. If you are dialed in during the upgrade, or dial up during the downtime, your connection to the internet will be unaffected.

At approximately 9:30 AM THURSDAY (10/09/03) We experienced some problems with our primary web hosting server WWW1.MARTNET.COM. The server has been rebooted and the problem seems to be stablized. All mail was qeued and delivered as soon as the machine came back up. No mail was lost and dial up connections to the internet were not affected. We are currently investigating the cause of this issue and performing more maintence and system checks.

At approximately 9:30 AM WEDNESDAY (10/08/03) We experienced some problems with our primary web hosting server WWW1.MARTNET.COM. The server has been rebooted and the problem seems to be stablized. All mail was qeued and delivered as soon as the machine came back up. No mail was lost and dial up connections to the internet were not affected.

UPDATE:
The server was rebooted; total downtime was under 3 minutes.

On AUGUST 08, at 8:30PM EST, we will be performing some minor maintence on our primary web hosting server, WWW1.MARTNET.COM. We have a maintence window of about 15 minutes while we reboot the server.

*** During actual server downtime, all mail will be queued in our mail server so no mail will be lost.

*** All of your files will remain intact and the same as they were before. As usual, we have extensive back up procedures and we will backing up all files before we do any upgrade.

*** If you have a dial up connection, it will remain the same. If you are dialed in during the upgrade, or dial up during the downtime, your connection to the internet will be unaffected.

On SATURDAY, AUGUST 30, 2003 at approx 12:00AM, we will be rebooting our primary dial up server home.martnet.com and our primary webserver www1.martnet.com. This is routine maintenence and total sever downtime should only be about 5-10 minutes. Dial up services will not be affected and all mail will be qeued, so no mail will be lost.

On FRIDAY, AUGUST 29, 2003 at approx 2:00PM, we will be rebooting our gameservers masterblaster.martnet.com, unicron.martnet.com, and shockwave.martnet.com. This is routine maintenence and total sever downtime should only be about 5-10 minutes.

Several nasty new Windows computer bugs have been clogging corporate networks and personal email boxes in the past few weeks. Bugs such as W32.Mimail.A@mm, W32.Welchia.Worm, W32.Sobig.F, and the Blaster Worm are all over the news and all over your email box.

Your mailbox gets flooded with messages and it's hard to stop the flow because people that don't know that they are infected send out hundreds of messages, while others infected with worms are unknowingly probing and attacking computers all over the internet.

There's way too many bugs out there for anyone to keep up with manually but the best bet is to always run virus checking software on your computer. We recommenend software from companies such as Symantec, http://www.symantec.com/ . Make sure to set the software to update its virus definitions automatically, every day. New variations pop up every day and it's imperative to keep up to date.

Symantec also has a security based website that has many manual fixes for some of these virii.

http://securityresponse.symantec.com/

Also, it is very important to keep up to date with security updates from Microsoft. Make sure that Windows Update is also set to check for security updates everyday to help protect you agains worms. Also, check http://www.microsoft.com/security/ for security updates and news on a regular basis.

And, of course keep checking http://noc.martnet.com/ for the most update news and server status UPDATE:We are now blocking email with the most common virus subject lines please see this page for more details:
http://support.martnet.com/content.php?get=165

THURSDAY AUGUST 07, 2003

It has come to our attention that there is a new virus/worm making the rounds called "MiMail". If you receive a message from "admin@martnet.com" that looks like this:

----------------------

Hello there,

I would like to inform you about important information regarding your
email address. This email address will be expiring. Please read
attachment for details.

Best regards,
Administrator

Attachment: Message.zip

----------------------

DO NOT OPEN THIS ATTACHMENT. DELETE THE EMAIL.

The MiMail worm sends copies of itself to addresses it finds on an infected machine, and forges the "from" address in the email look like it's coming from "admin@YOURDOMAIN.com". MartNet never sends emails from "admin@martnet.com" and never sends attachments. This worm only affects users running any version of the Windows operating system.

If you have opened the attachment, run your anti-virus software as soon as possible. If you do not have anti-virus software, a fix can be found here:

http://securityresponse.symantec.com/avcenter/venc/data/w32.mimail.a@mm. removal.tool.html

If you haven't opened the attachment, you are probably not infected but we always recommend that you run some sort of anti-virus software on your computer, just in case.

For info about the worm check here:

http://www.msnbc.com/news/947145.asp?0cv=TA00

More detailed technical info can be found here:

http://securityresponse.symantec.com/avcenter/venc/data/w32.mimail.a@mm.html

On FRIDAY, AUGUST 8, 2003 at approx 7:00PM, we will be rebooting our primary dial up server home.martnet.com and our gameservers masterblaster.martnet.com, unicron.martnet.com, and shockwave.martnet.com. This is routine maintenence and total sever downtime should only be about 5-10 minutes. Dial up services will not be affected and all mail will be qeued, so no mail will be lost.

FRIDAY, AUGUST 8, 7:30PM - UPDATE
The server was rebooted. There were no problems and total downtime was under 2 minutes.

5:00PM EDT

Problem : Emergency Maintenance / Router Upgrades
Location: ALL

Our technicians are currently performing software upgrades to all routers across our Nationwide Dial-up network, to patch a new, rather nasty, Cisco/IOS vulnerability.

Each router upgrade takes from 5 to 10 minutes. There are a lot of routers to upgrade, so no ETA is available at this time.

You may experience problems only when the router that serves your access number is being upgraded. Problems may include Authentication failures, dropped connections, or the inability to access anything on the Internet after you dial in. Again, each router upgrade should take less than 10 minutes, so the inconvenience should be minimal.

If you do experience problems, and they do not correct themselves within 10 minutes or so, please let us know - our Customer Care Center can be reached at 1-888-530-3552

UPDATE - 8:00PM EDT

All core routers have been successfully upgraded. We will be upgrading all secondary routers over the next several days, and expect no problems or additional service inturruptions.

5:40 PM EDT

Problem : Emergency Maintenance / Router Upgrades
Location: PHILADELPHIA

The upgrades to the Philadelphia routers are not going as smoothly as the rest of the network. There are 2 routers in the Philly data center, so we are trying to keep service as stable as possible during the upgrades. However, please expect frequent dropped connections and network slowdowns while dialing into the Philly POP, and possible authentication problems.

All 215, 610, and 609 access numbers go to the Philly POP.

We expect to complete the upgrades and restore full service to the Philly POP by 6:30PM EDT. UPDATE - 7:00 PM EDT

The upgrades have been completed and full service has been restored.

UPDATE - AUGUST 21, 1 AM : Server hardware is now upgraded and it is operating as normal. If you experience any problems, please contact support@martnet.com

On AUGUST 20, at 10PM EDT, we will be preforming a major hardware upgrade to our primary web hosting server, WWW1.MARTNET.COM. We have a maintence window of about 2 hours but expect the actual server downtime to be much less. We're doing this upgrade to prepare for future expansion and to give the server an extra power boost.

*** During actual server downtime, all mail will be queued in our mail server so no mail will be lost.

*** All of your files will remain intact and the same as they were before. As usual, we have extensive back up procedures and we will backing up all files before we do any upgrade.

*** If you have a dial up connection, it will remain the same. If you are dialed in during the upgrade, or dial up during the downtime, your connection to the internet will be unaffected.

On Tuesday, July 8th 2003, at approximately 7AM EDT, one of our primary Virtual Hosting servers, www1.martnet.com, was knocked off line. We are currently working to restore service as quickly as possible. Updates will be posted here as they become available.

We are calling in our telephone technical support team early today, but due to staff vacations and the previous holiday weekend we expect to be short staffed today. We thank you in advance for using this news site for updates rather than calling our Customer Care Center.

10AM EDT UPDATE
We are still working to restore the crashed server. At this time we have not isolated the problem, and no ETA is available. Our Customer Care Center is open but short staffed, so again, thank you for using this news site for updates rather than calling our Customer Care Center. If you DO call our Customer Care Center, you may experience busy signals or be forwarded to Voice Mail. Rest assured we are working on the problem, and updates will be posted here FIRST, as soon as they become available. We thank you for your patience as we fix this server problem.

11AM EDT UPDATE
We have isolated the problem (a crashed disk) and are rebuilding it now. We expect to have service restored in 1 to 2 hours.

12PM EDT UPDATE
We are still working to restore the crashed server. We expect to have service restored within the next half hour.

12:30PM EDT UPDATE
Service has been fully restored. Our backup mail servers have qued all messages during the outage, so no mail or other data was lost. All qued mail should be delivered within the next 1 hour, so please be patient if you're waiting for that urgent message - it will arrive shortly!

Also note that we were planning to upgrade www1.martnet.com to a faster, more redundant (and thus crash-proof) system. We have pushed up our upgrade schedule and will be replacing the server sometime in the next 2 weeks. We will be posting more information about the upgrade here, but when it does occur, we expect there to be less than one hour of service interruption, and we will be performing the upgrade at 2AM on a Sunday morning to minimize the service interruption's impact on your service.

Problem : Loss of Routing & Authentication
Location: 002 - Philadelphia, PA
Status : Ongoing
Event : Major problem with the Network

Detailed Description:

We are currently experiencing a loss of routing and authentication to our Philadelphia POP #002. So basically, if you try to dial up, you may get a "Password Rejected" message (even if you type the correct password.) And if you do log on, you will not be able to get to anywhere on the Internet. Engineers are currently working to resolve this matter.
Further updates will be posted here.

NOTE this problem is unrelated to the Virtual Hosting Server Outage this morning.

It seems like we're just having a really bad day today...
UPDATE - 1:45PM EDT
Full service has been restored to the Philadelphia POP #002

10:59AM EST MartNet dial up customers are experiencing loss of routing and authentication errors through the Philadelphia dial up numbers. Our dial up provider is currently working to restore service. We will update this message with more news as it arrives.

11:37AM EST Engineers have further narrowed down where the loss of data has occurred for our Philadelphia area POP locations. Work is still in progress to resolve this issue. Further updates will be posted here.

12:15PM EST The data loss to our Philadelphia area POP locations has been resolved. Users will now be able to connect and route without any problems. Any further issues please contact MartNet support.

We are currently experiencing problems with the connection to WWW1.MARTNET.COM due to congestion on the network. Users may have trouble connecting to web pages, ftp, and mail services. We currently have technicians working on problem but have not ETA as of yet. Please check this news item for updates. Update: (10:30PM) - connection problem has been resolved. If you experience any more problems, please email support@martnet.com or call 215-551-3552.

On March 5th, our Usenet news provider has unexpectedly turned off our access to the news via the shell without any notification. Since this is the way that most our Usenet users connect to the news, we have had to terminate NNTP Usenet access altogether. We apologize for any inconvienence this may have caused.

More details can be found on this web page:

http://support.martnet.com/content.php?get=185

We will be rebooting www1.martnet.com at 5:00 PM EDT on Sunday, February 2nd 2003. Total system downtime sould be under 15 minutes.

We will be rebooting the Game Server masterblaster.martnet.com at 5:00 PM EDT on Sunday, February 2nd 2003. Total system downtime should be under 3 minutes.

The following Connecticut dial-up numbers will be discontinued on or after Firday, 1/24/03.

If you actively use any of these numbers, please use our dial-up numbers database for new local numbers servicing Connecticut, and now Upstate New York.



DISCONTINUED CONNECTICUT NUMBERS

---------------------------

2038147827 Bridgeport

2038157827 New Haven

2038177827 Stamford

2038187827 Norwalk

2038197827 Waterbury

2038267827 Danbury

8603727827 Hartford

8603737827 Norwich

8603747827 Deep River

8603827827 Putnam

8603877827 Torrington

8604147827 Southington

8604197827 Cornwall

On MONDAY, 12/30/02, our dial up provider will be performing equipment maintenance on all PHILADELPHIA area dial-ups (area codes 215 and 610) between 6:00AM and 7:00AM EST. Users may experience intermittant disconnects and busy singals during the maintenance window. We will post updates if there are any problems and when the maintence is finished.

UPDATE:
Maintenance has been successfully completed.

MartNet's customer service office will be closed during the following dates this holiday season.

Christmas Eve, 12/24/02

Christmas Day, 12/25/02

Boxing Day, 12/26/02

New Year's Eve. 12/31/02

New Year's Day, 1/1/03

11:58AM EST MartNet dial up customers are experiencing busy signals through the Philadelphia dial up numbers. Our dial up provider is currently working to restore service. We will update this message with more news as it arrives.

11:58AM EST - Provider and ILEC has narrowed down the problem to a certain area. Engineers at this time still cannot provide an ETR for this issue. We will post any new updates that we receive.

1:09PM EST - Few calls have been able to reach modem tones however majority of the problem still exists. No ETR can be provided for this issue. Further updates will be posted here

3:15PM EST Engineers believed the problem was repaired until the issue resurfaced again. Still no ETR can be offered for this ticket. Further updates will be posted.

4:30PM ESTCalls are now connecting to our Philadelphia site #002 without any problems at this time. Our provider is still monitoring their equipment to ensure the problem doesn"t reoccur. We will post further updates once the provider marks this issue resolved.

6:20PM EST Some users may still be getting busy signals or operator messages. Our provider is currently working with the local telephone company to turn up the trunks that were turned down earlier during the outage. These trunks are slowly being put back into service. 7:30PM EST The problems with busy signals and the issues with routing appears to have been fixed. If you encounter any more problems, please contact us at support@martnet.com or call 215-551-3552.

www1.martnet.com, the primary mail and web server for Virtual Hosting customers, will be rebooted at 12 MIDNIGHT, SATURDAY, SEPTEMBER 7th. The reboot is necessary for some software upgrades to take effect, and the system should be down for no more than 10 minutes.

www1.martnet.com(the primary mail and web server for Virtual Hosting customers)
At 8:31AM, we experienced a brief period of unscheduled down time. Total server downtime was around 1.5 hours and all sytems are functioning as normal again. We are investigating the cause of the problem and will be doing some preávenátive maintenence in the near future.

www1.martnet.com (the primary mail and web server for Virtual Hosting customers) - At around 1:00 PM EDT, we experienced problems with the mail server will during an upgrade to Debain Linux 3.0. Users not directly connected to the Martnet network were not able to send mail to other non-martnet mail addresses. The problem has been isolated and fixed. If you experience any other problems, please email us support@martnet.com with as many details as possible

home.martnet.com - (the primary mail and shell account server for dial-up customers)
At around 11:00AM EDT, we performed a major server upgrade to Debian Linux 3.0 and have thoroughly tested all aspects of the system. If you experience any problems, please email us at support@martnet.com with as many details as possible.

www1.martnet.com(the primary mail and web server for Virtual Hosting customers)
On THURSDAY, AUGUST 1st, 2002 we will be upgrading PHP to version 4.1.2 and making PHP4 the default interpreter. We will also be turning off PHP3. You shouldn't experience any problems if your code is written correctly but, if it's not, you may get some errors from the PHP4 interpreter. If run into any problems, check http://www.php.net/ for more details or you can email us at support@martnet.com.

home.martnet.com, the primary mail and web server for dial up only customers was upgraded to Debian Linux 3 a

home.martnet.com, the primary mail and shell account server for dial-up customers, will be rebooted at 12:01AM (Midnight) Friday, June 28th. The reboot is necessary for some software upgrades to take effect, and the system should be down for no more than 10 minutes.

UPDATE:
All patches have been applied and the system was rebooted successfully.

www1.martnet.com, the primary mail and web server for Virtual Hosting customers, will be rebooted at 7 PM, Friday, June 28th. The reboot is necessary for some software upgrades to take effect, and the system should be down for no more than 10 minutes.

UPDATE:
All patches have been applied and the system was rebooted successfully.